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Frequently Asked Questions
Find answers to common questions about our products and services.
21-Toxin Free means that our bio-based nail polishes are crafted with careful consideration, free of 21 harmful toxins and formulated without parabens, phthalates, carcinogens, mutagens, and 16 other chemicals that are strongly linked to toxicity.
Find out more about our formula on our ingredients page here
Our products are certified vegan and cruelty-free by PETA (US certification) and Leaping Bunny (International certification).
Our newly formulated nail polishes are Halal-certified, and comply with Islamic law and are considered permissible for use by Muslims.
Our multi-use colors and highlighters are Organic and certified Gluten-Free.
We donate 1% of annual sales to Ocean Cleanup, a non-profit committed to cleaning up plastic waste found in the ocean.
Find out more about our certifications here
Our nail polish has a shelf life of 18 to 24 months once opened, but can last longer with proper storage. Unopened bottles can last for 3 years or more. Proper storage, like keeping it in a cool, dark place, and ensuring the cap is tightly sealed, can help extend its lifespan even longer.
Our makeup's shelf life is good for 12 months once opened. Please make sure to always close the lid properly after each use to ensure the product stays fresh. Changes in color, texture, or consistency will indicate whether or not a product has reached it's shelf life and it's time for a new one!
Our nail polishes are 21-toxin free, 75% bio-based, and breathable to give your nails a break. Our proprietary formula is enriched with hibiscus and samphire extract
Our makeup is extra-pigmented, highly blendable and infused with skin-loving ingredients. Formulated with a plant-based, 7-emollient blend and hyaluronic acid to visibly plump and drench your skin in moisture.
You will receive a tracking number via email once your order ships. Use this number to track your package.
Orders can be modified as long as you haven’t received a confirmation email for your order, please contact us as soon as possible.
You can reach out regarding the cancellation at orders@habitcosmetics.com
Returns are accepted for unused polish in original packaging. We cannot reimburse shipping fees or offer exchanges, and makeup items are non-returnable.
To start a return, email orders@habitcosmetics.com with your order number in the subject. Approved refunds are issued to the original payment method within a few days.
If your package arrived damaged, please contact us at orders@habitcosmetics.com. To help us process a replacement for you, kindly send images of the damaged items. We'll get it sorted for you as quickly as possible!
At this time, we only replace items if they arrive defective or damaged. To request an exchange for the same item, please email orders@habitcosmetics.com.
Customers are responsible for return shipping costs, which are non-refundable and may be deducted from refunds. Delivery time for exchanges varies by location.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay (through Shop App).
Yes, all transactions are encrypted and processed through secure payment gateways. We never store your payment information.
Currently, we only accept one payment method per order.
Once your returned package has been received and checked by our warehouse. If approved refunds are issued to the original payment method within a few days.
Standard shipping takes 5-7 business days. Express shipping is available and takes 2-3 business days (Domestic orders only)
Yes, we ship to most countries worldwide. International shipping shipping may take up to 14 business days.
Please note we do not cover customs fees. Delivery may be delayed due to weather, carrier issues, customs processing, holidays, incorrect addresses, or other disruptions.
Please monitor your tracking details and contact orders@habitcosmetics.com if you need assistance.
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping on domestic orders over $60.
If your order has been delivered to the wrong location, please contact our customer support team right away inquiries@habitcosmetics.com. We'll work with the carrier to investigate and find a solution. Make sure to provide your order number and tracking details to help us assist you faster.
When your order status shows "fulfilled," it means your order has been shipped from our warehouse and is currently on its way to you. Delivery times can vary depending on the carrier and your location.
For shipping confirmation email: Your order may not have shipped yet, or it could be associated with a different email address. Please contact us at orders@habitcosmetics.com for clarification, and we'll be happy to assist you!
For order confirmation email: If you didn’t receive an order confirmation email, please check your spam or junk folders. If it’s still missing, contact us at orders@habitcosmetics.com with your order number, full name, and email used. There may have been a typo or the order may be under a different email address.